Incidents reported on status page for Web Hosting Status https://www.webhostingstatus.com/ en https://www.webhostingstatus.com/incident/881752 Mon, 29 Jun 2026 15:59:05 -0000 https://www.webhostingstatus.com/incident/881752#4893b378c658705d6001ef603f548cd4ebd4d4714dedb971fe907ac44d94463c 29 Apr 2026, 08:48 UTC The issue has now been resolved, we will continue to monitor the situation. https://www.webhostingstatus.com/incident/937557 Mon, 29 Jun 2026 15:58:15 -0000 https://www.webhostingstatus.com/incident/937557#f113289c9f9bf0d340420192ab8fb412cd81a64538ac9821e243671b2ea7724e Update - the issue has now been resolved and all services are back to normal https://www.webhostingstatus.com/incident/937557 Sun, 28 Jun 2026 08:00:00 -0000 https://www.webhostingstatus.com/incident/937557#8fdaa51c3a8dfc1b1fb0e0989b1b74423357b1ba3de2979afb0f837e503b3c7b We've had reports of some customers not being able to login to their mailboxes. Our team are aware and investigating urgently. Update 11:00 - we've identified the root cause, and a fix has been applied, we will continue working to ensure stability and will update again once fully resolved. https://www.webhostingstatus.com/incident/881752 Wed, 29 Apr 2026 08:48:38 -0000 https://www.webhostingstatus.com/incident/881752#09a3cdefbe6f1a70f8a5900e5e9227b976b9735c359dfafb530b0db05e3e9831 The issue has now been resolved, we will continue to monitor the situation. https://www.webhostingstatus.com/incident/881752 Tue, 28 Apr 2026 10:48:00 -0000 https://www.webhostingstatus.com/incident/881752#48b092ff9d4473a821b1af99343406c499ea7e1353ec94b32c2e9f605b9849f9 Our platform team is currently investigating an issue caused by a spike in traffic to one of our mail servers. This may result in slower connections when accessing email via apps/clients or webmail. DDoS protection measures have been activated, and our SRE team is actively working to mitigate the impact while systems adjust to the increased traffic. We apologise for any inconvenience and will provide further updates as they become available. https://www.webhostingstatus.com/incident/880757 Mon, 27 Apr 2026 12:08:39 -0000 https://www.webhostingstatus.com/incident/880757#e513563d8d588ae5a7e2f2e699b21e1703f93dc0efcac23b1f38b4628c9b359a Update - The issue has now been resolved, and everything should be back to normal. We will continue to monitor things from our side. The incident was caused by a sudden spike in traffic to the server, which triggered our DDoS protection and traffic filtering systems. https://www.webhostingstatus.com/incident/880757 Mon, 27 Apr 2026 10:33:06 -0000 https://www.webhostingstatus.com/incident/880757#31632dd3dc63ed2ac44870f68567a53fab5c0ef7d009b2e4c9af091dc5bef1e8 We are aware of some intermittent connecticity to imap.extendcp.co.uk. Our platform team are working on this as a priority. https://www.webhostingstatus.com/incident/855414 Mon, 23 Mar 2026 11:08:00 -0000 https://www.webhostingstatus.com/incident/855414#56f931919f066d52db798840617184bceeb078d402460460559cbf520be6adb7 We are aware of some connectivity issues across a small number of servers our SRE team are working on this as a top priority, we will update again once further information is available. Update 11.13 - the issue has now been resolved and services are returning to normal. https://www.webhostingstatus.com/incident/840290 Thu, 05 Mar 2026 02:00:00 -0000 https://www.webhostingstatus.com/incident/840290#5a70b6344a17bec138cf1810fd5a0b36c03e3e4fdda6b7ed052ce32564056f49 We will be performing an upgrade to the underlying database layer for Shared Hosting clusters 30, 33, 35, and 36. During this maintenance, affected services may operate in read-only mode, and write operations may be temporarily unavailable. Purpose: This upgrade is part of our ongoing efforts to improve the stability and performance of the hosting platform. We apologize for any inconvenience and appreciate your understanding. https://www.webhostingstatus.com/incident/782958 Tue, 09 Dec 2025 12:19:00 -0000 https://www.webhostingstatus.com/incident/782958#e17fe2a3bf08c5347911346f052ab72108fa1b41264fd258ba472824e10c065d We are currently experiencing issues with outgoing email. Our team is actively investigating and working on a solution. As a precaution, we have temporarily disabled the sending of emails to prevent further disruption. Any emails you attempt to send during this period will be queued and delivered once the issue has been resolved. Thank you for your understanding and patience while we work to restore normal service. We will keep you updated. UPDATE - Around 15 minutes after identifying the issue, we paused all outgoing email to prevent additional failed attempts. A fix was deployed shortly afterwards, and outbound sending was re-enabled approximately 30 minutes later. All systems are now functioning normally. We sincerely apologise for any inconvenience caused. https://www.webhostingstatus.com/incident/778128 Tue, 02 Dec 2025 10:47:00 -0000 https://www.webhostingstatus.com/incident/778128#7e2be82d5dc7f934853f93f7b3fc5dc8c7477f8dbabfa10067861edaf31ba599 We are aware of an intermittent issue with email connectivity, our platform team are working on this as a top priority. Further updates will be provided. ***Update - this issue has now been resolved https://www.webhostingstatus.com/incident/769049 Tue, 18 Nov 2025 13:30:00 -0000 https://www.webhostingstatus.com/incident/769049#d70e8456a6afa2e50963eb2f5874e35eb6826ad52c21b27b55ec323ad343bb78 Cloudflare are currently experiencing issues, this is impacting some of our portals and customer control panels. This issue is unfortunately outside of our control, and we are in touch with Cloudflare to understand resolution timelines. https://www.webhostingstatus.com/incident/760391 Sat, 08 Nov 2025 10:00:00 -0000 https://www.webhostingstatus.com/incident/760391#324eda44e8911af8efa4da8fd2b6e2122dfccaee6b2fb408bc7363aa51cff60d We’re currently investigating an issue affecting our internal OpenStack platform, which hosts several critical components of our Email service, including Inbound, Outbound, and Mail Forwarding. Our team is actively working to identify the cause, and we’ll provide an update as soon as more information is available. Update: Issue has been identified and resolved. Our team are monitoring and conducting tests to ensure all services are working as expected. https://www.webhostingstatus.com/incident/739808 Thu, 09 Oct 2025 03:30:51 -0000 https://www.webhostingstatus.com/incident/739808#c0c341156ddc3c0c91806fac0b61c8abf8c6609b219107cdc81a465e25e6f2c8 We will be performing emergency maintenance on our Business Email platform starting at 04:30 BST on Thursday, October 9th 2025, lasting up to 3 hours. This will affect incoming mail for Business Email users only and the Open-Xchange webmail interface. The service will be at risk throughout the 3-hour window. Incoming emails may be delayed or temporarily undeliverable during the downtime. Outgoing emails will continue to function as normal. You may see errors in email clients while the service is unavailable. This maintenance does not affect standard shared hosting email services, including accounts managed through eXtend or cPanel. Thank you for your understanding. https://www.webhostingstatus.com/incident/734050 Mon, 29 Sep 2025 03:00:28 -0000 https://www.webhostingstatus.com/incident/734050#d2d07b6e7090cf8b23896f244db512d61a428e55a190e787a19394023dcae157 We will be performing scheduled maintenance on our Webmail (Roundcube) system as part of a planned upgrade. Maintenance Window: Monday, September 29th, 03:00 – 08:00 AM GMT Purpose: This upgrade is part of our ongoing efforts to improve stability, security, and performance of our email services. Impact: Roundcube Webmail will be unavailable during the maintenance window. Incoming and outgoing emails will not be affected — mail flow will continue as normal. Access to Webmail will be restored once the update is complete. https://www.webhostingstatus.com/incident/723034 Fri, 12 Sep 2025 08:17:00 -0000 https://www.webhostingstatus.com/incident/723034#8ee5fcf67baf22799906499cfe206dac7a139ce021d05ccc3e3085feaf128c02 We are currently investigating an issue with outgoing mail through our shared mail platform, an update will be provided ASAP. EDIT - This issue has now been resolved. https://www.webhostingstatus.com/incident/704245 Mon, 11 Aug 2025 19:00:50 -0000 https://www.webhostingstatus.com/incident/704245#625e90aec6f520d52ccf4c5476c086a6f322fb3123ae83ce651be31efa6420ba Tonight, we will be rebooting our cPanel servers to install a performance patch to our Apache service configuration. Downtime will be approximately 5 minutes per server. https://www.webhostingstatus.com/incident/700737 Wed, 06 Aug 2025 01:30:00 -0000 https://www.webhostingstatus.com/incident/700737#5186306e685765c97af8b6e89641d11683623b7b0c890dee7e138439d6b47d52 We are conducting an essential maintenance upgrade on our shared cPanel server 3 to enhance performance, security, and stability. Temporary service interruptions may occur during this period. Maintenance Window: Thursday, August 6th, 01:30 – 03:30 AM GMT We appreciate your understanding and continued support. https://www.webhostingstatus.com/incident/615256 Mon, 07 Jul 2025 04:00:53 -0000 https://www.webhostingstatus.com/incident/615256#367217eaf17d469aa8aa898dcdaa9e26e8ac468f2a0a9e931a894e51a4cfbd2c We will be performing emergency maintenance on our Business Email platform starting at 05:00 BST on Monday, July 7th 2025, lasting up to 2 hours. This will affect incoming mail for Business Email users only and the Open-Xchange webmail interface. The service will be at risk throughout the 2-hour window. Incoming emails may be delayed or temporarily undeliverable during the downtime. Outgoing emails will continue to function as normal. You may see errors in email clients while the service is unavailable. This maintenance does not affect standard shared hosting email services, including accounts managed through eXtend or cPanel. Thank you for your understanding. https://www.webhostingstatus.com/incident/606374 Fri, 20 Jun 2025 13:32:00 -0000 https://www.webhostingstatus.com/incident/606374#60bd5188f16cca47e9b5a7af70be57cff08df7e187c9b525202cd882fcc75e01 Our monitoring has alerted to us packet loss within our network. We're investigating the cause. Although most services seem to be online, occasional timeouts maybe observed. https://www.webhostingstatus.com/incident/603660 Mon, 16 Jun 2025 03:30:00 -0000 https://www.webhostingstatus.com/incident/603660#0fdea89543685190a77fb1c755b514ded467233260dc66c35ad5468654eb148d We will be performing emergency maintenance on our Business Email platform starting at 04:30 BST on Monday, June 16th 2025, lasting up to 3 hours. This will affect incoming mail for Business Email users only and the Open-Xchange webmail interface. The service will be at risk throughout the 3-hour window. Incoming emails may be delayed or temporarily undeliverable during the downtime. Outgoing emails will continue to function as normal. You may see errors in email clients while the service is unavailable. This maintenance does not affect standard shared hosting email services, including accounts managed through eXtend or cPanel. Thank you for your understanding. https://www.webhostingstatus.com/incident/576979 Sun, 08 Jun 2025 23:00:33 -0000 https://www.webhostingstatus.com/incident/576979#22dc290d9649b50eee299d9b2b91bf5bd4e4f9cc1fc98f0c4b351b036874bf47 We will be performing scheduled maintenance on our Business Email platform starting at 00:00 BST on Sunday, June 9th 2025, lasting up to 6 hours. This will affect incoming mail for Business Email users only and the Open-Xchange webmail interface. The service will be at risk throughout the 6-hour window. A brief period of downtime is expected in the early hours, lasting no longer than 2 hours. Incoming emails may be delayed or temporarily undeliverable during the downtime. Outgoing emails will continue to function as normal. You may see errors in email clients while the service is unavailable. This maintenance does not affect standard shared hosting email services, including accounts managed through eXtend or cPanel. Thank you for your understanding. https://www.webhostingstatus.com/incident/596269 Tue, 03 Jun 2025 13:41:00 -0000 https://www.webhostingstatus.com/incident/596269#00ef77510686729b95eb4b2a26c3c374ce02c30381252034e82660d60d839c74 We are aware of reports of some intermittent mail connectivity issues, the team are looking into this as a priority. Update - this has now been resolved https://www.webhostingstatus.com/incident/576769 Fri, 23 May 2025 10:20:00 -0000 https://www.webhostingstatus.com/incident/576769#3149ab0810e381770d7582dc37949f9004e1ee2cff5b3fa202f8c188250636fe We are aware of reports of some intermittent SMTP connectivity, the team are looking into this as a priority. Update - We are aware of the impact on email deliverability for inbound email. Update - This is now resolved https://www.webhostingstatus.com/incident/546428 Wed, 16 Apr 2025 21:23:00 -0000 https://www.webhostingstatus.com/incident/546428#9832a81f47104387e39364953dc429b932818e92a00c39ff23529ddff9915595 Our team are currently looking into an issue impacting our eXtend control panel servers, this impacts managethisdomain.com, vps-10.com and other related control panel access points. Hosted services are not impacted. https://www.webhostingstatus.com/incident/527797 Fri, 21 Mar 2025 23:30:00 -0000 https://www.webhostingstatus.com/incident/527797#7a2f131624e4fa0061e1932f1925202001d80544e4d1044ae76598f86054330a Maintenance completed https://www.webhostingstatus.com/incident/527797 Tue, 18 Mar 2025 19:30:00 -0000 https://www.webhostingstatus.com/incident/527797#6c2bf40b62afc3bc05d91fdc9058ebff1a4381b942913326a5b4c89c6562b047 We are conducting essential maintenance and service migrations for some of our cPanel Shared Hosting customers. All customers that will be included in this maintenance period have been emailed individually to confirm their migration window, any IP updates will be handled automatically where domains are using our nameservers. https://www.webhostingstatus.com/incident/519226 Wed, 26 Feb 2025 09:14:00 -0000 https://www.webhostingstatus.com/incident/519226#925ff3913e9b3129ac735cbe448a1d2f9ee65ddf9b2de56b7db7e5c40b3098b3 We are currently investigating an issue preventing users from accessing the WordPress admin login page due to ReCaptcha blocking progress. Our Site Reliability Engineering (SRE) team is treating this as a priority, and we will provide updates as soon as more information is available. https://www.webhostingstatus.com/incident/508893 Fri, 07 Feb 2025 00:00:00 -0000 https://www.webhostingstatus.com/incident/508893#ac0c356b937a59bf4554e2b80fe690b992236ab156cea15e92b4863e1ba59688 We are looking into reports of connectivity issues with mta.extendcp.co.uk for sending email through the SMTP server. We apologise for any inconvenience caused whilst we continue to investigate. Update - this has now been resolved but we continue to monitor. https://www.webhostingstatus.com/incident/503877 Sat, 01 Feb 2025 00:00:00 -0000 https://www.webhostingstatus.com/incident/503877#236087b18de8f6e54ea44a3beca8b957124cb6c9e69bc5b61628e37387ed8f3a We're conducting some urgent maintenance on our mail forwards servers, email forwarding maybe impacting whilst we conduct this maintenance. https://www.webhostingstatus.com/incident/503733 Wed, 29 Jan 2025 10:36:00 -0000 https://www.webhostingstatus.com/incident/503733#9ded092b1d8deaea6f552b28ae46d2b4ecfccd7a4138a55b1e09b840fed30a70 We are aware of some issues with the page load within the eXtend hosting control panel. Our platform team are looking into this as a high priority and we hope to have this resolved ASAP. https://www.webhostingstatus.com/incident/489901 Thu, 02 Jan 2025 16:45:00 -0000 https://www.webhostingstatus.com/incident/489901#8e6ea60c8ef7ce0451e6e7f6e6791ce3d5174305489e6bb39ed563efe5ba31d1 Following the update to our new mail platform we are aware of an issue with attempts to connect to port 587 using insecure connections failing. To ensure that you are able to connect please check to make sure you are using the following for the outgoing/SMTP settings: Outgoing Mail Server: mta.extendcp.co.uk Outgoing Mail Server Port: 587 Outgoing Mail Server SSL: STARTTLS Outgoing Authentication Type: Password For connections when sending TLS 1.2 will be required in order to make a secure connection to the server. For some legacy email clients this may not be possible due to the version of TLS that they use. In this case, an update of the email software would be needed or, in the short-term, you will be able to use email through our webmail platform at https://outitgoes.com Impacted email clients include: Microsoft Outlook Pre 2016 Microsoft Outlook Express Windows Live Mail Mac Mail Pre 2013 Users still operating with Windows XP, or Windows Server 2003 will also be impacted. We recommend a newer version of Outlook or Mozilla Thunderbird as a replacement in these cases. If you are having any issues, please drop our support team a ticket and they will be able to advise further. SPF records are a requirement for modern mail providers. Please ensure if you are using our webmail or mail products that your domains SPF records are correct. Our recommended SPF record is: v=spf1 include:soverin.net include:secureserver.net exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all https://www.webhostingstatus.com/incident/478437 Mon, 16 Dec 2024 11:49:00 -0000 https://www.webhostingstatus.com/incident/478437#090c40c105c844c7c22e7193dfeb2055b762bcad6e71c8197d1281a651eec884 We are currently performing emergency nameserver maintenance. We apologise for any inconvenience this may cause and appreciate your understanding. We will provide an update once the maintenance has been completed. Thank you for your patience.