Welcome to our system status page. This page is updated with any planned maintenance or current system issues.
Please check this page before contacting customer services.
Shared Hosting Platform
Tue, 25 Jul 2017 11:12:56 +0100
Update 25.07.2017 13:04 BST
We have now routed traffic through the fallback load balancers for what we deem to be the affected clusters and have been monitoring performance since.
As of current operations seem to be back to normal, however the underlying issue still exists, and as such we will continue to investigate this to resolve this problem wholly
Date: 25.07.2017 11:12 BST
We are aware of an issue affecting a large number of web-servers on the shared hosting platform, this may present itself in the form of "Connection Timed Out" Error responses to HTTP requests.
This issue is very intermittent and will affect random websites throughout the platform, We are investigating the cause of this, our Networks Team is working to resolve the root cause of this problem.
From what we've identified this is due to Packet Loss on the customer facing Load Balancers which handles HTTP Requests for the different Web-server clusters on the shared hosting platform.
This issue is very sporadic, making it hard to identify the source of the problem as it will resurface at random intervals affecting random clusters.
The majority of the websites on the shared hosting platform should and will still load without any issues.
ImageMagick Removal - Shared Windows
Fri, 21 Jul 2017 14:53:50 +0100
Following a recent security evaluation of the shared Windows platform we have identified several potential vulnerabilities in the third party application ImageMagick. As the application is deemed vulnerable we will be removing it from all systems with immediate effect. We apologize for any inconvenience this may cause.
AOL - Sending Issues
Fri, 09 Jun 2017 15:58:08 +0100
We are seeing that a number of rejections to AOL, this looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mail servers. We are currently investigating, our apologies for any inconvenience caused here in the meantime.
E-Mail Delivery to BT and Yahoo
Fri, 09 Jun 2017 15:57:32 +0100
We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.
We are still seeing some rejections and delayed messages to these mail providers and are continuing to work to resolve these problems. We apologise for the ongoing nature of this issue and for the inconvenience caused.
Microsoft Email Problems
Fri, 09 Jun 2017 15:56:48 +0100
We are currently seeing a large amount of emails being deferred when sending to Hotmail/Outlook and other Microsoft addresses. This includes and domains that have emails hosted with Outlook services.
This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.
web130, web131, web132, web133 - FTP Connection issues
Mon, 24 Jul 2017 17:06:57 +0100
Update 09:51 - websites on the following web-servers are currently unable to access their File System via the File Manager in the eXtend Control Panel and via FTP when connecting directly.
web130
web131
web132
web133
If urgent access is required to the File System, this is still accessible via SSH as opposed to FTP.
We expect to have this issue resolved as soon as possible.
We are currently aware of problems connecting to the FTP server on these Webservers, users will get connection timeouts and failure to connect error messages.
We apologise for any inconvenience caused.
Update 18:00 - The problem is still ongoing and we are still investigating, we apologise for any inconvenience caused.
Update 21:00 - The problem is still ongoing and we are still investigating, we apologise for any inconvenience caused.
12:36 - This has now been resolved.
There is currently no planned maintenance.