Welcome to our system status page. This page is updated with any planned maintenance or current system issues.
Please check this page before contacting customer services.
Mail Delivery Problems
Sat, 09 Jun 2018 16:06:38 +0100
We are aware that users of our shared mail platform have encountered problems over the past months sending to the following providers:
- Microsoft (Hotmail & Office 365)
- Yahoo
- BT
- AOL
This is down to the sheer size of our mail platform and large quantities of mail we send to these various providers. We have been working over the past few months on improving the reputation of our platform by introducing new filtering technologies to help stop the emails which can cause negative marks left on our systems.
While this situation has improved, we are aware that from time to time users will see bouncebacks from the above providers. Our advice for these cases would be:
Add an SPF record:
If you're using our servers alone, the following SPF record can be added to your domain names DNS configuration as TXT record:
v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all
Use an alternate mail server:
We have a lot of different mail servers, all with different IP's. If one mail server can't send your email to a certain provider, try sending it via another. Our support teams can help identify a suitable server for you.
Alternatively, we have a webmail interface which uses a more sophisticated filtering system.
kvmhost231 & kvmhost 264 Connectivity Problems
Sat, 22 Sep 2018 07:30:50 +0100
Some customers with virtual servers on kvmhost231 & 264 may be experiencing connectivity issues this morning.
This incident is currently being investigated by our system administrators and we will provide further updates as soon as possible.
8:17 - This has now been resolved. Please contact our support team if you are still experiencing issues.
There is currently no planned maintenance.