Some services are degraded
Last updated on Apr 29, 2026 at 10:10am UTC
Improved Email Spam Protection
We have recently upgraded our email security to provide better protection against unwanted and harmful messages. These improvements include enhanced detection of suspicious email patterns, as well as the addition of new protections through our partnerships with leading anti-spam providers such as SpamHaus, SpamCop, and Barracuda.
These changes are designed to reduce the amount of spam that reaches your inbox. However, if you use the “More Aggressive” spam filter setting in the eXtend control panel, you may notice some legitimate messages being caught. If that happens, we recommend adjusting your spam filter setting to a less aggressive level.
If you experience any difficulties or have questions, please contact our support team who will be happy to help.
Previous incidents
Email Connectivity
Updated Apr 29, 2026 at 8:48am UTC
The issue has now been resolved, we will continue to monitor the situation.
1 previous update
Email Connectivity
Resolved Apr 27, 2026 at 12:08pm UTC
Update - The issue has now been resolved, and everything should be back to normal. We will continue to monitor things from our side.
The incident was caused by a sudden spike in traffic to the server, which triggered our DDoS protection and traffic filtering systems.
1 previous update