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Last updated on Jan 25 at 01:53am GMT
Following the update to our new mail platform we are aware of an issue with attempts to connect to port 587 using insecure connections failing. To ensure that you are able to connect please check to make sure you are using the following for the outgoing/SMTP settings:
Outgoing Mail Server: mta.extendcp.co.uk
Outgoing Mail Server Port: 587
Outgoing Mail Server SSL: STARTTLS
Outgoing Authentication Type: Password
For connections when sending TLS 1.2 will be required in order to make a secure connection to the server. For some legacy email clients this may not be possible due to the version of TLS that they use. In this case, an update of the email software would be needed or, in the short-term, you will be able to use email through our webmail platform at https://outitgoes.com
Impacted email clients include:
Microsoft Outlook Pre 2016
Microsoft Outlook Express
Windows Live Mail
Mac Mail Pre 2013
Users still operating with Windows XP, or Windows Server 2003 will also be impacted.
We recommend a newer version of Outlook or Mozilla Thunderbird as a replacement in these cases.
If you are having any issues, please drop our support team a ticket and they will be able to advise further.
SPF records are a requirement for modern mail providers. Please ensure if you are using our webmail or mail products that your domains SPF records are correct.
Our recommended SPF record is:
v=spf1 include:soverin.net include:secureserver.net exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all
Cluster 10 (web32, web33, web34, web35, web36)
Cluster 11 (web37, web38, web39, web40, web41)
Cluster 12 (web42, web43, web44, web45, web46)
Cluster 13 (web47, web48, web49, web50)
Cluster 14 (web52, web 53, web54, web55)
Cluster 15 (web160, web161, web162, web163)
Cluster 16 (web165, web166, web167, web168)
Cluster 17 (web170, web171, web172, web173)
Cluster 18 (web175, web176, web177, web178)
Cluster 19 (web180, web181, web 182, web 183)
Cluster 20 (web224, web225, web226, web227)
Cluster 21 (web229, web230, web231, web232, web233)
Cluster 22 (web234, web235, web236, web237)
Cluster 23 (web244, web245, web246, web247, web248)
Cluster 24 (web100, web101, web102, web103)
Cluster 25 (web105, web106, web107, web108)
Cluster 26 (web110, web111, web112, web113)
Cluster 27 (web115, web116, web117, web118)
Cluster 28 (web120, web121, web122, web123)
Cluster 29 (web125, web126, web127, web128)
Cluster 30 (web130, web131, web132, web133)
Cluster 31 (web135, web136, web137, web138)
Cluster 33 (web140, web141, web142)
Cluster 34 (web145, web146, web147, web148)
Cluster 35 (web150, web1515, web152)
Cluster 36 (web155, web156, web157)
Cluster 38 (web75, web76, web77, web78)
Cluster 39 (web80, web81,web82,web83)
Cluster 40 (web85, web86, web87, web88)
Cluster 41 (web90, web91, web92, web93)
Cluster 42 (web95, web96, web97, web98)
Cluster 43 (web239, web240, web241, web242)
Cluster 44 (web1, web2, web3, web4)
Cluster 45 (web6, web7, web8, web9)
Cluster 46 (web11, web12, web13, web14)
Cluster 47 (web16, web17, web18, web19)
Cluster 48 (web21, web22, web23, web24)
Cluster 49 (web26, web27, web28, web29)
Cluster 50 (web57, web58, web59, web60)
Cluster 51 (web62, web63, web64, web65)
Cluster 52 (web67, web68, web69, web70)
Cluster 53 (web71, web72, web73, web74)
Cluster 54 (web189, web190, web191, web192)
Cluster 55 (web193, web194, web195, web196)
Cluster 56 (web197, web198, web199, web200)
Cluster 57 (web249, web250, web251, web252)
Cluster 58 (web298, web299, web300, web301)
Cluster 59 (web302, web303, web304, web305)
Cluster 60 (web306, web307, web308, web309)