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Last updated on Jun 29, 2026 at 4:47pm UTC
Improved Email Spam Protection
We have recently upgraded our email security to provide better protection against unwanted and harmful messages. These improvements include enhanced detection of suspicious email patterns, as well as the addition of new protections through our partnerships with leading anti-spam providers such as SpamHaus, SpamCop, and Barracuda.
These changes are designed to reduce the amount of spam that reaches your inbox. However, if you use the “More Aggressive” spam filter setting in the eXtend control panel, you may notice some legitimate messages being caught. If that happens, we recommend adjusting your spam filter setting to a less aggressive level.
If you experience any difficulties or have questions, please contact our support team who will be happy to help.
Previous incidents
Email Connectivity
Resolved Jun 29, 2026 at 3:59pm UTC
29 Apr 2026, 08:48 UTC The issue has now been resolved, we will continue to monitor the situation.
2 previous updates
Issues reported logging into mail
Resolved Jun 29, 2026 at 3:58pm UTC
Update - the issue has now been resolved and all services are back to normal
1 previous update